Customer Service Language: Here’s why change in wording works better

August 11, 2017
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Say you work in a store of some kind. What language should you be using with your customers? Does it make a difference? It certainly does. Kevin Peters, CEO of Office Depot, tells all in the November 2011 issue of the “Harvard Business Review” of how they changed their words and upped both their sales and customer satisfaction. Here’s the details and discussion of why the change in wording works better.
Customer Service Language: Here’s why change in wording works better
Source: HR.com Articles

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