Tension and conflict in a work environment can lower morale and hurt productivity. In UC Davis Continuing and Professional Education’s new course, Conflict Resolution Skills for the Workplace, students will learn how to develop and put into action a process that resolves a dispute and restores balance in the workplace.
Recommended for those who work in human resources, hold a leadership position or aspire to lead, this class will teach participants practical skills in de-escalation, fact finding, facilitation, negotiation, mediation, and writing, implementing and monitoring resolution agreements. Instructor Renée Mayne, an independent arbitrator and mediator with over 20 years of experience, will lead the class through lecture and group exercises focused on identifying sources of conflict, addressing emotions and how to rebuild and maintain trust.
Visit the web to learn more about Conflict Resolution Skills for the Workplace, which runs on Thursday, January 30, 2020.
For nearly 60 years, the UC Davis Division of Continuing and Professional Education has blended the distinctive academic expertise of UC Davis with practical training that immediately improves capability and job performance. This “Career Curriculum” supports working professionals as they refresh and expand job skills over the course of their careers.
With 63,000 annual enrollments in classroom and online university-level courses and more than 220,000 students on Coursera, UC Davis Continuing and Professional Education serves lifelong learners in the growing Sacramento region, all 50 states and more than 100 countries.
UC Davis Continuing and Professional Education Announces New Conflict Resolution Course
Source: HR.com Articles